Privacy Policy

Parent Care NY LLC User Privacy Policy

Effective: July 24, 2024

This privacy policy governs your use of the software application TeleConsole (“Application”), created by Parent Care NY, for web browsers and mobile devices. The Application is a business communication hub that combines all messaging & communications into a single unified platform. It offers a full-featured soft phone with a live Call Viewer, providing additional controls to the user.

What Information Does the Application Obtain and How Is It Used?

• User Provided Information – The Application obtains the information you provide when you download and register the Application. When you register and use the Application, you generally provide:
  • Your email address, user name, password, and other registration information.
  • Information you enter into our system when using the Application, such as contact information and project management information.

  We may use the information you provided us to contact you from time to time to provide you with important information, required notices, and marketing promotions.

• Automatically Collected Information – The Application may collect certain information automatically, including, but not limited to, the type of mobile or desktop device you use, your mobile device’s unique device ID, the IP address of your device, your operating system, the type of Internet browsers you use, and information about the way you use the Application.
• Automatically Collected InformationThe Application may collect certain information automatically, including, but not limited to, the type of mobile or desktop device you use, your mobile device’s unique device ID, the IP address of your device, your operating system, the type of Internet browsers you use, and information about the way you use the Application.
• Does the Application Collect Precise Real-Time Location Information of the Device?This Application does not collect precise information about the location of your mobile device.
• Do Third Parties See and/or Have Access to Information Obtained by the Application?Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.We may disclose User Provided and Automatically Collected Information:
  • As required by law, such as to comply with a subpoena, or similar legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • With our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
  • If Parent Care NY is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

• Opt-In and Opt-Out RightsOpt-InUsers agree to receive SMS messages from Parent Care NY by initiating contact or subscribing to our text messaging services.

  Opt-Out

  Users can opt out of receiving SMS messages at any time by texting “STOP” to the number they received the message from. Upon receiving this command, we will immediately cease sending SMS messages to that user.

• Help CommandIf users need assistance or more information about our text messaging services, they can text “HELP” to the number they received the message from. We will provide instructions or direct them to appropriate support channels.Privacy and Data Sharing

  We value the privacy of our users and do not share any content of the SMS messages with other providers. All information communicated via SMS is kept confidential and used solely for the purposes of delivering our services and communications as described in this Privacy Policy.

• Data Retention Policy and Managing Your InformationWe will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at info@parentcareny.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
• Children Under the Age of 13We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at info@parentcareny.com. We will delete such information from our files within a reasonable time.
• SecurityWe are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop, or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
• ChangesThis Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
• Your ConsentBy using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing” means using cookies on a computer/handheld device or using information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information, all of which activities will take place in the United States. If you reside outside the United States, your information will be transferred, processed, and stored there under United States privacy standards.
• Contact UsIf you have any questions regarding privacy while using the Application or have questions about our practices, please contact us via email at info@parentcareny.com.